Bulk WhatsApp API Services

E-Commerce & Payment Automation

• Automated WhatsApp Catalog Store: Showcases products directly in chat, allowing customers to browse items, adjust cart quantities, and complete checkouts.
• M-Pesa Payment Integration: Automates STK Push payment prompts for Paybills and Tills, sends instant payment confirmations, and maintains exportable transaction logs (.csv).
• WooCommerce Plugin: Syncs with WordPress to send automated WhatsApp notifications for order status updates.
• Service Catalogs: Enables custom service catalog listings with automated checkout flows linked to spreadsheet pricing.

AI Support & Live Agent Management

• 24/7 AI Customer Support: Handles routine customer inquiries and ticketing around the clock.
• Smart Live Agent Handoff: Pauses AI assistance instantly when a human agent takes over a chat, resuming only when the ticket is marked closed.
• AI Voice Agents: Provides automated, one-way voice assistance for standalone WABA accounts.
• Interactive UX Messages: Uses natural conversational prompts rather than rigid menu trees for smoother customer interactions.

Smart Data Integration (Google Sheets Synchronization)

• AI Knowledge Base Mode: Connects a Google Sheet to train the AI on real-time inventory, pricing, or FAQ updates across multiple attributes.
• User Record Mode: Matches a customer’s incoming phone number to their specific spreadsheet row to securely display personalized account balances, fee structures, or order statuses without requiring passwords.
• Survey Mode: Executes public or whitelist-gated multiple-choice surveys, compiling responses into raw .csv data and qualitative AI analytics reports.

Marketing, Broadcasts & Lead Generation

• Bulk Broadcast Campaigns: Sends targeted, personalized multimedia campaigns with messaging status tracking (Sent, Delivered, Read).
• Leads Intelligence Center: Monitors the sales funnel and allows one-click exports of chat histories and captured lead data.
• Username Reservation: Secures official WhatsApp Business usernames for brand protection.
• Transactional Messaging APIs: Includes dedicated POST endpoints for sending high-deliverability OTP passcodes and system alerts.

Global Infrastructure Add-ons

• Global Virtual SIMs: Access to virtual numbers across 100+ countries for platform and SMS verification.